Terms and Conditions of Carriage


  • Weight restrictions require all passengers and or cargo to be weighed prior to departure
  • Changes in passenger or baggage weight may result in additional charges.
  • Apon booking a weight allowance will be stipulated to passengers

Drugs and Alcohol

  • No passenger will be permitted in the flight if he/she is intoxicated.
  • All passengers must ensure that they do not carry or possess any drugs.

Dangerous Goods

  • No dangerous good are permitted to be carried on the flight.
  • The Pilot in Command is the final authority in deciding if the goods are deemed as hazardous or dangerous

Payment Terms

  • Unless piror arrangement has been made payment in full is required prior to the flight
  • Payment can be made by Bank transfer, Credit Card, or Cash

Cancellation Policy

  • Cancellations within 24-48 hours of the flight may attract a 50% cancellation fee.
  • If a flight is cancelled due to adverse weather conditions or technical issues Jetstream Air Services will refund the amount in full or rebook the flight at no extra cost.

COVID Policy

  • All passengers must wear masks when enter or disembarking the Jetstream lounge or terminal & at all times during flight
  • Passengers must advise prior to the booking if they have travelled to a designated hotspot within the last 14 days 
  • Passengers maybe refused travel if they are unwell or display flu like symptoms